1 Reply Latest reply on Mar 15, 2016 6:49 PM by Paulo D

    Help!

    jaoy_

      GoodDay, tanong ko lang po, kagabi lang po ako nag unli then nag expire po sya agad kanina umaga bakit po ganun?

        • Re: Help!
          Paulo D

          Hi jaoy_,

           

          We're sorry you encountered this with your promo registration while we were conducting our system upgrade. Rest assured we'll send back the excess amount deducted from your load within 24 hours. Since your concern is account-specific, you may get in touch with any of our support channels listed at Contact Us for further assistance and check if load reversal is possible. Thank you for your understanding.