I have a postpaid plan contract that will end on May 6. However, I wanted to grab the opportunity to avail of the Samsung Galaxy S7, which you guys opened for pre-order last March 4. My original plan was to do the recontracting on March 7, which technically leaves me 2 months short of completing the 24-month contract and will charge me a 2 month termination fee. However, when I called up to inquire about it last March 4, your loyalty agent told me that even if I did the recontracting on March 7, I'll still be subjected to a 3-month termination fee (instead of 2 months) because of the system. I confirmed with him if he was sure about it and he said yes. This forced me to proceed with the recontracting since I believed that I would be charged 3 months termination fee anyway. However, I really wasn't satisfied with his answer so I called your loyalty hotline again after a few minutes and asked about the termination charge. The 2nd agent told me that I will only be charged 2 months if I recontracted after March 6. This irked me knowing that the previous agent might have only told me that I will be charged 3 months so that I can go ahead with him processing my request. I called up yesterday to speak to a manager to complain about this but the agent told me to post it here in the Globe community and said that someone from Globe will address this here. I wasn't in a hurry to do the recontract. My complain is, I was somehow forced by your agent to do it by saying false things. Please sort this out.
It would be best to wait for your bill statement to verify how much the termination charge is, so you will verify what those agents told you.