3 Replies Latest reply on Mar 22, 2016 11:33 PM by Paulo D

    plsss!!!

    shielajimenez14

      nagregister ako kagabi ng gounli80 then next morning is ubos na daw load ko and hindi ako naka unli pero may confirmation and almost 3 hours ako tumatawag sa hotline ng globe no response?

        • Re: plsss!!!
          Paulo D

          Hi shielajimenez14,

           

          We're sorry you encountered this with your promo registration while we were conducting our system upgrade. Rest assured we'll send back the excess amount deducted from your load within 24 hours. Since your concern is account-specific, you may get in touch with any of our support channels listed at Contact Us for further assistance and check if load reversal is possible. Thank you for your understanding.

            • Re: plsss!!!
              shielajimenez14

              good day, i thought you will be back my load after 24 hours but what happen? im still waiting. it almost 1 week. 

               

              Sent from Yahoo Mail on Android

               

                On Mon, Mar 14, 2016 at 9:04 PM, Paulo D<[email protected]> wrote:  

              Visit http://community.globe.com.ph now.

               

               

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              plsss!!!

               

              reply from Paulo D in Globe Prepaid Mobile - View the full discussion

               

              Hi shielajimenez14,

               

               

               

              We're sorry you encountered this with your promo registration while we were conducting our system upgrade. Rest assured we'll send back the excess amount deducted from your load within 24 hours. Since your concern is account-specific, you may get in touch with any of our support channels listed at Contact Us for further assistance and check if load reversal is possible. Thank you for your understanding.

               

              Respond to this message by replying to this email, or go to the message on Globe Community

              Start a new discussion in Globe Prepaid Mobile by email or at Globe Community

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