We're sorry you encountered this with your promo registration while we were conducting our system upgrade. Rest assured we'll send back the excess amount deducted from your load within 24 hours. Since your concern is account-specific, you may get in touch with any of our support channels listed at Contact Us for further assistance and check if load reversal is possible. Thank you for your understanding.
Hi Paulo D,
I am very much glad that my problem was taken notice of, but unfortunately, I have waited, for sometime, for whatever 'compensation' you would give since receiving this e-mail, and yet it is practically the end of the month and still I have received nothing. Though petty it may seem, I would very much appreciate your assistance.
Your loyal customer,