1 Reply Latest reply on Mar 9, 2016 9:43 PM by Paulo D

    ACTIONS!!!

    iris.ponce

      I registered yesterday on your GOUNLI50 promo which is supposed to last for 3 DAYS!! Now I receive a txt saying it has expired ?! What's even worst is I called your Cust service line and guess wat after patiently waiting in the queue for 2 HOURS, your CSR JUST HANG UP ON ME WASTING MY 2HRS SUPPOSEDLY I AM SLEEPING!!! I also tried chat and good luck I got the same results!! Now tell me? What is your fixfor this issue!! I would really want globe to return at least 25 pesos of my load

        • Re: ACTIONS!!!
          Paulo D

          Hi iris.ponce,

           

          We're sorry you encountered this with your promo registration while we were conducting our system upgrade. Rest assured we'll send back the excess amount deducted from your load within 24 hours. Since your concern is account-specific, you may get in touch with any of our support channels listed at Contact Us for further assistance and check if load reversal is possible. Thank you for your understanding.