1 Reply Latest reply on Mar 11, 2016 11:49 PM by Paulo D

    Promo Error

    patthy

      monday nang gabi, ,ay Php25.00 load ko tapos nka pasok ako sa CA20. kinabukasan, nag try ako mag inquire CA20 Bal, pero ang reply sa aking is hindi ako naka register nito. so ginawa ko since may 5.00 pa ako, nag extend ako pra ma makita ko san ko nka register, tapos yun CA10 daw ako nka register. tapos ngayon umaga ako na na expire. pwed po ba pa assist? sayang ang load ko since CA20 ako nag pa register at nka extend pa, dapat friday pa ako mag expire

        • Re: Promo Error
          Paulo D

          Hi patthy,

           

          We're sorry you encountered this with your promo registration while we were conducting our system upgrade. Rest assured we'll send back the excess amount deducted from your load within 24 hours. Since your concern is account-specific, you may get in touch with any of our support channels listed at Contact Us for further assistance and check if load reversal is possible. Thank you for your understanding.