We're sorry you encountered this with your promo registration while we were conducting our system upgrade. Rest assured we'll send back the excess amount deducted from your load within 24 hours. Since your concern is account-specific, you may get in touch with any of our support channels listed at Contact Us for further assistance and check if load reversal is possible. Thank you for your understanding.
I encountered the same problem. This is so disappointing. I like to maintain load balance for emergency purposes but still everyday i lost 2.5 pesos. I loaded 50 pesos, i register to C20 and extend it for 5 pesos, instead of having 25 peso balance what i have now is 17.5 and everyday it is reduce by the same amount. I have no other subscription instead of that promo i have registered.