1 Reply Latest reply on Mar 11, 2016 11:22 PM by Paulo D

    GoSakto

    gelyntreb

      ngregster po ako ng goSakto 70 for 7days noong march 6 ,tapos ng expire agad ng march 8 ,hindi manlang umabot ng 7days ,2days lng ,ngload ako ulit ngayon ,tpos ngtxt ang globe para mg apologize ,nakargster n po ako ulit eh ,sayang nman ung nload ko nnman ,kng pwede lng po eextend nlng ulit ung rgstration ko n aakma s tamang haba ng rgstration ko ,s 16 po mg eend rgstration ko ngayon ,e add nlng po sana yung 5days p sana n d ko nagamit ,so magiging s 21 n po ang expiration  ,salamat po ,sana magawan nyo po ng paraan

        • Re: GoSakto
          Paulo D

          Hi gelyntreb,

           

          We're sorry you encountered this with your promo registration while we were conducting our system upgrade. Rest assured we'll send back the excess amount deducted from your load within 24 hours. Since your concern is account-specific, you may get in touch with any of our support channels listed at Contact Us for further assistance and check if load reversal is possible. Thank you for your understanding.