0 Replies Latest reply on Apr 1, 2016 1:13 AM by judedelrosario1303

    Account balance deducted but purchase not credited


      I recently loaded 500 pesos to my GCASH card so that i could buy credits from the nintendo eshop. The  value was deducted ($10) from my GCASH account, but the balance on my nintendo account was not updated. I contacted the online customer service, but i was  told to call the gcash hotline. i followed the instructions, but the recording told me i needed to do the KYC. i have already done the KYC, so now i do not know what to do.