12 Replies Latest reply on Jan 8, 2017 6:55 PM by johnkevinbalmaceda

    Unable to convert Prepaid load to GCASH

    janiru01

      Hi! I'm a new GCASH customer and I heard you can convert prepaid load to GCASH which I found out great as I can replenish my account by just visiting the nearest loading station.

       

      So I did all the steps needed. Even got KYC'ed at Globe Store in SM Bacoor. When I tried to convert my Prepaid Load to GCASH, I'm getting an error. It says "Sorry, this transaction is not allowed." I made sure I had enough prepaid load to convert. It's giving me the same error even with the weblink that I found out here (Which apparently, works for others). How can I go over this transaction? Thanks.