4 Replies Latest reply on Apr 7, 2016 11:01 AM by lhetfacundo

    billing concern

    lhetfacundo

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        • Re: billing concern
          RNav

          lhetfacundo

           

          C Means the specific pack was deducted from available consumable.

          In your case, you have 999 consumable and 927 worth of packs (129+299+499) were deducted from the consumable.

           

          Load shared under myLifestyle Plan is charged on top of your bill.

          Load shared under Load Tipid Plans (now called myStarter Plans) is charged from available load.

            • Re: billing concern
              lhetfacundo

              So unfortunately the customer service who assisted me don't understand what is in the billing coz she keeps insisting that spotify pack was not charged to me. I already gave her the reference number that i have coz i dont avail that spotify pack. I don't understand why she don't get it.