1 Reply Latest reply on Apr 17, 2016 3:46 PM by frankie24

    having a hard time hard resetting my a5000 lenovo


      i think my phone has virus/ bug thus it stops responding even after rebooting the phone. due to this, i cannot do factory reset via settings. I am trying to do hard reset and volume down is not working. Option that shows is volume UP to select and volume down for OK. May i ask if i can still reset the phone and if im eligible for warranty since i cannot use my phone at all.