You can visit this link Network and Troubleshooting | Help | Tattoo - Globe to learn more. You can also raise this to any of our support channels listed at Contact Us for further assistance.
Hope this helps.
Hi - Thanks for the respond. however I am not able to follow. just want to know if I can just call customer service and they can reset my pw for me? is that possible?
pls can u help me change my pw plsss