Kindly check the ff:
1. Check if the sim is expired
2. check the sim if it is activated properly
3. Check your pocket wifi if properly placed in an area which can receive a better signal. (preferrably outside the house during test)
Try using other Tattoo Sim card. if it works, then there's a problem with the issued tattoo sim. You may go back to the store where you bought the wifi and try to ask for replacement.
You may also try to get in touch with any of our support channels. Contact Us