1 Reply Latest reply on May 25, 2016 2:07 PM by Paulo D

    Escalation for Call Retrieval


      I've been calling and waiting for an update regarding my case of call retrieval for about two weeks and until now there has been no update regarding my case.

      I am asking for my call to be retrieve to verify my claim that I was not offered Gadget Care upon my re contracting.


      How long does it take for them to retrieve a call? Is there a way to escalate this case to a higher department to which I am assured that they are doing something? This is really frustrating! I'm really really running out of patience on this case!